Lots of people who begin using their very first web hosting account, or change companies, often have questions with regard to how specific operations are accomplished or come across obstacles when setting up various things, including e-mails, website settings, and so on. This is the reason why, many hosting providers have prepared documentation with common questions and problems so as to help their customers obtain info quickly and seamlessly. Consequently, the client support staff members can concentrate on real problems that some customers may be encountering, since the solution for the smaller things will be available on the Internet and customers can tackle them without having to get in touch with the customer service team. Having elaborate documentation is vital, especially for new clients without any prior experience whatsoever, because the hosting service involves an array of functions and many people can become bewildered about what to do. A good knowledge base can both help you carry out the operations that you need and get to know how the hosting service functions in general.

Extensive Online Documentation in Website Hosting

If you have ordered your first website hosting package through our company or have transferred your site over to us, you’ll become familiar with our services and our created-developed Hepsia Control Panel in no time as we have prepared a thorough knowledge base where you can find all the information that you’ll ever need – both general info with regards to the web hosting service as a whole and more specific info about the separate functions that you can use and the obstacles that you may bump into. The articles themselves are available in two places. The entire article list can be accessed via the Help section of the Control Panel. You can find relevant articles about the different functions in each and every Control Panel section as well. You can acquaint yourself with how to do virtually everything, from enabling an .htaccess file to administering a mailing list, and all the articles offer in-depth guides, so you will never get baffled because of an unclear text. Naturally, in case you bump into a more specific obstacle and you are unable to find an adequate solution in our knowledge base, you can contact our customer service team 24x7x365.

Extensive Online Documentation in Semi-dedicated Hosting

Our Linux semi-dedicated packages include extensive technical documentation where you will find information about all the functions that our custom-created Hepsia Control Panel comes with, along with solutions to different questions and predicaments that you may stumble upon. All setup guides include in-depth descriptions, which suggests that you won’t need to worry about missing something in case you’re planning to export a MySQL database, for instance. The troubleshooting articles encompass a range of different probable reasons for particular problems and the solution for each one of them, so if you are unable to send emails although you have the right SMTP settings, for example, you can quickly discover what the reason might be and fix the problem with two or three clicks of the mouse in your mail client. As Hepsia offers quite a lot of features, you’ll be able to find relevant articles in every section. If you’d rather look through all help articles, click on the Help link, which is located in the upper right-hand side of the screen.