If you’ve purchased a hosting package and you’ve got some queries associated with a given function/feature, or if you’ve experienced a certain obstacle and you require support, you should be able to get in touch with the respective help desk team. All web hosts use a ticketing system regardless of whether they provide other ways of contacting them aside from it or not, because the best way to handle a problem most often is to use a ticket. This model of communication makes the responses sent by both sides simple to track and allows the customer service staff representatives to escalate the situation in the event that, for example, an admin should step in. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, so you will have to use at least two different accounts to contact the client service team and to actually administer the hosting space. Constantly switching from one account to another may sometimes be a nuisance, not to mention the fact that it takes quite a lot of time for the majority of hosting providers to process the ticket requests themselves.

Integrated Ticketing System in Website Hosting

With a website hosting from our company, you’ll never need to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can seamlessly access any support ticket whilst you are browsing your website files or tweaking various settings. The ticketing system is being strictly monitored 24/7/365 by our help desk support team representatives and the ticket response time is maximum sixty minutes, but it rarely takes more than 20 minutes to receive assistance. In stark contrast with some web hosting companies, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you wish and ask for information in regards to any billing or technical issue. Also, you can read a selection of educative articles, which will help you deal with the most common complications on your own.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it’s more convenient to manage everything in one place, which is why we have implemented a trouble ticket system into the custom-created Hepsia hosting Control Panel, which is offered with each and every semi-dedicated server plan. This will permit you to manage the correspondence with our customer support staff together with your storage space, so you will not have to memorize additional login credentials for some other interface. You’ll be able to post a new ticket or to track down the status of an old one with no more than a couple of clicks while you are browsing the content hosted in your account. Plus, you can look through older tickets using a clever search option or have a look at relevant help articles with solutions to commonly confronted obstacles. The inbuilt trouble ticket system is closely monitored 24x7x365 with the maximum ticket response time being just sixty minutes, so there will always be someone to help you.