One-Hour Response Guarantee in Website Hosting
With a website hosting from us, you can just forget about waiting for hours and hours, or even all day, to obtain a reply to an email or a tech support ticket. No matter when you contact us, we will get back to you within less than 1 hour with any pre-sales or technical questions you might have. The fact is, our real reaction time almost never exceeds 20 to 30 minutes. As we’re at your service 365 days a year, you’ll always get help in a well-timed manner and we understand precisely how vital this is in the digital era. Soon after you contact us, we will respond to your inquiries. If you confront any technical difficulty, we will handle it for you, or we’ll provide you with all the needed information if there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you post a support ticket through your hosting Control Panel or send an email concerning your semi-dedicated server, you’ll get an answer within no more than 60 minutes. You can touch base with us at any time in regard to general, billing or technical issues and because of the fact that we are available 24 hours a day, you will always get help right on time. Depending on the particular question or issue, we will supply you with more info, fix the obstacle if it has been caused by something that is within our reach or inform you what steps to take in case you need to fine-tune a specific setting for a web-based application that we don’t have access to. You can forget about waiting for a whole day for every answer. Actually, in most cases we respond to emails and tickets within no more than 20-25 minutes.