There are plenty of website hosting suppliers on the market today, still many of them are resellers who have restricted resources, particularly in terms of support. One way to distinguish them is the option to reach the company over the phone. The level of support that you'll get via this particular way of communication may vary based on the provider - some provide you with professional telephone support, while others offer basic and customer support only since some matters are more time-consuming and it's faster and easier to be resolved with a ticket, particularly when the situation needs to be escalated. Still, it's good to find that you can always reach your hosting supplier as there're numerous small-scale matters that can be resolved effectively and in a timely manner with a phone call, not mentioning that you can get additional info for the services even before you become a customer.

Phone Support in Website Hosting

We believe that having the option to consult with a live agent is rather important, so we have 3 support lines globally (Australia, USA and UK) and you'll be able to get in touch with us over the phone for 14 hours a day. In case you consider obtaining one of our Linux website hosting packages, for example, you're able to give us a call and find more about our solutions before placing your order in order to make sure that we do meet all the system requirements for your websites. Following your order, you can call us about any sales and / or billing troubles you may have, or get any type of general or basic technical information you need. We have aimed to find the optimal balance between phone and ticket support, so for solely technical issues you have to use our ticketing system, that will make it easier to keep track of the communication along with any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server packages that we offer include live phone support for 14 hours daily. In case you wonder which plan is suitable for your websites, you would like to learn more about the plan's specifications or you'd like to have any other kind of info on our services, you will be able to call any of the local phone numbers which we have in the United States of America, Great Britain and Australia and our support agents will assist you. In case you currently have an account, you can get in touch with us about sales and general matters, although we are often able to assist with a multitude of tech issues as well. For strictly tech troubles you'll have to take advantage of our built-in ticketing system where the communication between you and our tech support crew will be in one place, which is the best option if your issue can take longer time to be resolved or it has to be escalated to our system administrators.