Phone Support in Website Hosting
We believe that having the option to consult with a live agent is rather important, so we have 3 support lines globally (Australia, USA and UK) and you'll be able to get in touch with us over the phone for 14 hours a day. In case you consider obtaining one of our Linux website hosting packages, for example, you're able to give us a call and find more about our solutions before placing your order in order to make sure that we do meet all the system requirements for your websites. Following your order, you can call us about any sales and / or billing troubles you may have, or get any type of general or basic technical information you need. We have aimed to find the optimal balance between phone and ticket support, so for solely technical issues you have to use our ticketing system, that will make it easier to keep track of the communication along with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server packages that we offer include live phone support for 14 hours daily. In case you wonder which plan is suitable for your websites, you would like to learn more about the plan's specifications or you'd like to have any other kind of info on our services, you will be able to call any of the local phone numbers which we have in the United States of America, Great Britain and Australia and our support agents will assist you. In case you currently have an account, you can get in touch with us about sales and general matters, although we are often able to assist with a multitude of tech issues as well. For strictly tech troubles you'll have to take advantage of our built-in ticketing system where the communication between you and our tech support crew will be in one place, which is the best option if your issue can take longer time to be resolved or it has to be escalated to our system administrators.