24/7 Customer Support in Website Hosting
We provide 24/7 billing, customer and technical support for our Linux website hosting packages. Even if you aren't our client yet and you have some questions, we can assist you without delay and provide you with the necessary info, to give you a choice to make the very best decision when you obtain your new website hosting account. We're available twenty-four seven, including holidays and weekends, and we supply several means of communication to contact us - live chat, phone, e-mail messages and support tickets. To make things easier for you, we have a couple of telephone numbers around the world, therefore you can call the one that is closer to you. The max response time for the emails and the tickets is 1 hour. The standard response time is no more than 15-20 min, so you can forget about waiting for several days to receive assistance for any task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how essential it is to get prompt help, in particular when your website is not running effectively for whatever reason. All our Linux semi-dedicated packages come with 24/7 customer and tech support, so that if anything comes up, you can use various methods to get in touch with us - telephone line with multiple local numbers around the globe, live chat, e-mail messages and support tickets. The first two choices are for pre-sales, billing and common matters, so that in case you do not have an account yet, for instance, you'll be able to receive more information regarding our services, or we can assist you with less complex technical problems. The second two options are for solely tech matters or anything that's more time-consuming since it's more convenient to track the correspondence between you and our tech support crew. The warranted maximum answer time for them is merely one hour, the regular one - 15-20 min, so you will not have to wait for a whole day so as to get assistance as you may need to do with various other providers.
24/7 Customer Support in Dedicated Web Hosting
We know how important it is to get timely support in general, let alone when you operate a whole server, so each and every dedicated server that we provide features 24/7 support with 1-hour response time guarantee whatever the situation. The service is free of cost for all of the issues with your server or the software that was installed from our administrators through the setup, which means that you're able to get in touch with us as many times as you would like, even during holidays. You can either open a support ticket from the billing area or you can send an e-mail message, and the actual answer time for either of these rarely exceeds 30 minutes because we have administrators available 24-7-365. In case you require general info about our servers or you've got a billing question/issue, you may also call one of the local telephone numbers that we have on as many as three different continents or you may use our live chat service and speak to a representative online. For third-party software assistance, we offer a Managed Services upgrade, which you are able to add to your server package from the billing Control Panel.