Technical Support Channels
A Sixty–Minute Ticket Response Time Guarantee
All your assistance requests will be dealt with within maximum one hour after the trouble ticket or email has been received. If your issue requires additional assistance from an admin, we’ll forward the trouble ticket or the email to the person in charge then leave a comment to inform you that more time will be needed for reaching the optimal solution. Furthermore if you order the Admin Services package, all of the server management services included there will be executed whenever you specify.
A Premium–Quality Help Desk Service
Our technical support team will be available to you 24x7x365 should you require help with our Online Control Panel or with any of the applications that we have pre–installed for you on the dedicated hosting server. What is more if you require help tackling all the day–to–day admin tasks on your dedicated web hosting server, you can take a look at our Admin Services package, that includes data backup space, OS updates on a weekly basis, problem troubleshooting and installation procedures, server monitoring and rebooting procedures, etc.
An Intuitive Help Section
Every Linux dedicated servers hosting package is fitted out with our free Online Control Panel, which offers a detailed knowledge base plus a set of educational video tutorials. Whenever you require help while working with the Online Control Panel, just press the Videos or Help buttons situated in the upper right corner.