Customer Support Channels
A 1–hour Response Guarantee
Giving high quality support promptly is our high priority, so that we support each Linux website hosting packages plan with a 1–hour ticket reply guarantee. Once you post a ticket or send us an e–mail, our user help and support crew will try all they could do to deliver the most adequate answer to your situation and to give you advice in due time.
A Top–quality Support Service
Our help support service is provided by a crew of qualified consultants who will be able to respond to your request immediately. You could communicate with the support team by opening a tech support ticket from your Online Control Panel or by submitting us an e–mail. On working days, you may also call us on the phone or take advantage of the online chat option.
An Intuitive Help Section
The Control Panel offers a huge know–how base that’s integrated into all sections. In each section, you’ll find a Help press button that will load for you a list of step–by–step guides on how to apply a specific element or conduct a selected action. Moreover, we have produced course training videos that will help you get a better idea of the Control Panel’s interface.